Why choose us to arrange your supermarket insurance?

 

We're the Specialists!

We are a boutique brokerage that specialise in general insurance for independent supermarkets.

 

Prompt Service & No Delays

During your period of insurance, the processing of claims, endorsements, adjustments, certificates of currency, and all relevant administration is actioned swiftly. We do not wait days to forward information, proposal forms, or claims documents to our underwriters. We believe in prompt service thereby avoiding unnecessary delays.

 

The Right Cover - Avoiding Pitfalls

We intricately compare specific clauses from various policy wordings that could pertain to your insurance program. Not all policies are equal; one wording may have a broader clause definition in one area while another wording may have a broader clause definition in a different area. We take the time to match the necessary legal jargon with your circumstances. It is a necessary task that may count heavily in your favour should a claim arise.

 

Due Diligence

When we take on a new client we sometimes find that incorrect key client information has been previously provided to the relevant insurers. This could prejudice a potential claim which is why we go to great lengths to ensure that your client information provided to insurers is accurate and up to date prior to commencement of cover.

 

Supreme Claims Handling

If an insurer rejects a genuinely payable claim on a technicality, we go to great lengths to dispel that technicality by thinking outside the box & revisiting any and all negating clauses in the policy wording. When dealing with insurers during a claim we believe in making one claims officer accountable for the entire process which ensures a streamlined outcome, as opposed to dealing with multiple claims officers potentially getting lost in translation. There is no limit to the amount of time we allocate to the claims process.

 

Respect for All – Big & Small

We do not discriminate between our small & large clients; everyone gets the same level of respect & service regardless of their company size.

 

Dedicated Account Manager

We do not believe in our clients having to liaise with multiple staff members unless an assigned account manager is temporarily unavailable. You get to work with the same account manager throughout your period of insurance.

 

Long Term Premium Savings

Every year we compare your insurance policies with other insurers to help maintain regular annual savings and good value.